The privacy policy explains what personal information we collect when you visit and use the Yarne Skincare website at www.yarneskincare.com or .co.uk, including when you place an order and/or join our newsletter and how we use your data.
Our commitment to you
We will endeavour and will take reasonable steps to keep your personal information safe, secure and private and we pledge never to share or sell it to third parties. Payments are administered by third parties for the purpose of fulfilling your order, such as Sagepay and Paypal, and we are not responsible for their handling of your personal information. Deliveries are administered by third parties, such as but not limited to the Royal Mail, and we are not responsible for their handling of your personal information.
About us
Throughout the Privacy Policy, ‘we’ means Yarne Skincare and we can be contacted at info@yarneskincare.com or by writing to us at PO Box 71045, London, W4 9HN.
How we use your information
When you place an order with us we ask you for your name, address for delivery and invoice, telephone number and email address, so that we can deliver your order and if the need arises to contact you. This is a function of fulfilling our contract with you. We pass your name, postal and invoice address, and email address to Sagepay and/or Paypal who administer payment on our behalf. We do not receive or store any of your card details. Sagepay and/or Paypal may need to transfer some information outside the UK and EU for credit card validation and authentication.
Your name and contact details
We use your name and contact details to deliver your purchases so that we can complete our contract with you and successfully deliver your order. We also send you emails including ones to confirm that your order has been placed, accepted and to tell you what stage of delivery the order is in. In order to keep you up to date of any promotions, and provided you have opted into it, we may also email or use your postal address to let you know about any offers, new products or of any other news.
Your payment information
Your payment information details are held by third parties such as Sagepay and Paypal. We keep a record of your invoice name and address for the purpose of fraud prevention and detection.
Your past orders
Your past orders are held on record by us for the purpose of knowing what you like to buy and to help us find out your favourites and make relevant discounts and offers. We also use your past order history to help us provide good customer service and make your shopping experience with us easy and enjoyable.
Information about your phone or laptop and how you use our website
Including your IP address and device type and, if you opt in, your location data, as well as how you use our website. We use this data to know which country you are in and to set default options such as currency.
Your response to surveys, competitions and promotions
We use this data to run the survey, competition or promotion.
We record information about how visitors interact with our website and use this data with a third party service, Google Analytics. We use Google Analytics to help us to better understand what content and products visitors want. We do not use analytics data to attempt to track or identify individuals.
We will only send you marketing material with your consent and you can opt out at any time by changing your marketing preferences on our website, or clicking the unsubscribe link in one of our marketing emails or by sending us an email.
To make any changes on the information you share with us go to the ‘My Account’ section on our website and make the relevant choices.
Storing your information
We will store your information for as long as is necessary to provide support-related reporting and trend analysis only. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.
HOW WE USE COOKIES
Cookies are a part of normal business procedure and are essential to make our website work. They enable you to move around and browse different pages, log in to your account and shop on our website. These cookies collect information about how you use the site such as which pages you visit and whether you see an error message. The information is aggregated so it does not identify you as an individual and we use it only to help us improve the way the website works. The cookies also allows our website to remember the choices you have made, such as your user name, and help us to provide you with a better more personal experience.
Here is a list of the individual cookies used by our website:
| Cookie Type | Name | Purpose |
| Google Analytics | ga
_gat _gid |
To monitor website traffic. |
| WooCommerce | wp_woocommerce_session
woocommerce_items_in_cart woocommerce_cart_hash |
To remember when products are added to the shopping bag and to keep them during the checkout stage. |
Blocking Cookies
All major browsers allow you to block cookies and delete those that have already been created on your computer, usually within the ‘Tools’ section of the browser and selecting ‘cookie preferences’. In this section you can specify which cookies to accept by type and often by specific websites using an exception list e.g. you can block all cookies and then list the website from which you will accept cookies. If you disable cookies in your browser your experience on our website will be affected and you may not be able to make a purchase through the website.
You privacy and shared computers
If you log in to yarneskincare.com / co.uk from a shared computer, such as in an internet cafe or from a colleague’s computer at work, Cookies may cause your email address to display in the login field to anyone who uses the site on that computer after you. You can avoid this by clearing the Cookies stored by the web browser. The option to do this can normally be found within your browser ‘tools’ preferences
Your rights
You have statutory rights relating to any of your personal data that we hold:
– to see a copy of any personal data we hold about you
– to be informed about how your personal information is being used.
– to access the personal information we hold about you.
– to request the correction of inaccurate personal information we hold about you.
– to request that we delete your data, or stop processing it or collecting it, in some circumstances.
– to stop direct marketing messages, which you can do thorough My Account, and to withdraw consent for other consent-based processing at any time.
– the right to complain to your data protection regulator, in the UK, the Information Commmissioner’s Office.
How to Contact Us
If you want to exercise your rights or have any questions or complaints about our data privacy policy or personal data that we may hold about you we will be happy to hear from you so please contact us at info@yarneskincare.com or if you prefer you can write to us at:
Yarne Skincare
Unit 151967
PO Box 7169
Poole
BH15 9EL
Third Party Links
This privacy policy does not cover other websites that we may link to from this website.
Updates
We may change this page from time to time to reflect how we are processing your data. Updates to our data policy will be published here. This policy was reviewed and updated 23 November 2018.
